DisappointedCustomer
 
 
 
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    August 22, 2012
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    August 22, 2012
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    August 22, 2012
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DisappointedCustomer's Reviews
 
You can't miss the Luxor in Las Vegas. The giant pyramid-shaped resort named for an ancient Egyptian city shines the world's strongest light beam into the sky each night.As happens in history, things change. Since opening in 1993, the 30-story architectural wonder has evolved -- and it's still evolving. Renovations have been under way to give the Luxor a more contemporary, less ancient feel.Although you'll still see replicas of Cleopatra's Needle and the giant sphinx outside as well as enjoy the stunning rendition of the Great Temple of Ramesses II upon entering the world's largest atrium, everywhere else you'll encounter a hipper, more high-energy vibe.Overall, the Luxor is an excellent, affordably priced resort sandwiched between Mandalay Bay and Excalibur on the southern end of the Strip. (Note: A free tram provides easy access to both those properties.) Here, guests can do it all. There are numerous entertainment options, good restaurants and fascinating exhibits, along with convenient access to a world-class retail complex -- The Shoppes at Mandalay Place -- situated on the sky bridge connecting the Luxor to Mandalay Bay.This hotel is ideal for leisure, business and family travelers. There are 4,400 rooms and suites housed among the pyramid and two 22-story towers. In the pyramid, guests revel in riding the four "inclinators," which zip up the structure at a 39-degree angle. Slanted glass windows also add to the distinctive décor. The twin towers, on the other hand, offer more traditional accommodations. In both settings, the rooms are air-conditioned, well-appointed, come with 27-inch televisions and have high-speed internet access -- so your stay is guaranteed to be comfortable.In terms of entertainment, the Luxor caters to a wide range of interests. Laugh it up while watching the antics of prop comedian Carrot Top, or be mystified by "Criss Angel Believe." Cirque du Soleil joined forces with the "Mindfreak" magician to create this haunting show filled with spectacular illusions. Sexy dancers prance around nightly in "Fantasy," while "Menopause the Musical" gives mature women who are either facing or have lived through "The Change" something to chuckle about. And the hot urban dance crew Jabbawockeez perform in the show "PRiSM." The production features a state-of-the-art set, cutting-edge technology, inventive costumes and the latest music combined with a specially designed, custom-built theater.Although not a dining powerhouse, there are several standout restaurants in the Luxor. T&T (Tacos & Tequila) features a combination of traditional and modern Mexican cuisine from celebrated chef Richard Sandoval. Decorative metallic art pieces that hang from the ceiling add to the rock 'n' roll atmosphere, as do an array of tequila-based drinks. Rice and Company is another innovative eatery serving healthy twists on traditional Chinese and Japanese cuisines. It also offers tropically influenced variations of sushi, sashimi, hibachi and teriyaki.The Luxor's dining options are rounded out by the gourmet steak and seafood restaurant Tender and the kosher-style Backstage Deli. More the Buffet is located in its own special area just an escalator ride down from the main casino floor. A trendy food court is helmed by McDonald's along with L.A. Subs and Salads, Benanno's New York Pizzeria and The Original Chicken Tender Co. Plus, Public House, a sophisticated bar and pub with American-style cuisine and East Coast roots, opened recently.Liquidity is the central hot spot for nightlife at the Luxor, and as such it lies at the center of the resort. You'll be mesmerized by all the eye-catching water and lighting effects. Posh LAX is another featured nightclub. Behind gothic-like gates, it sprawls out over two floors and attracts a young, stylish crowd. A more intimate nightlife experience is available next door at Savile Row, which alludes to the infamous London Street of the same name. Alternatively, Flight and Aurora provide more laid-back bar experiences.Guests of all ages will want to investigate Luxor's two museum-quality exhibits. "BODIES...The Exhibition" illustrates the inner workings of the human body by showcasing real bodies and organs, while "Titanic: The Artifact Exhibition" tells the story of the doomed ship through a display of authentic artifacts and re-creations of the Grand Staircase, the Promenade Deck and a first-class cabin. And sports fans can explore Score! -- an interactive attraction, where you can experience what it's like to be an elite athlete as well as examine hall of fame memorabilia and even meet sports legends.Although small in comparison to other spas on the Strip, Nurture Spa and Salon has a cheerful, rejuvenating outlook combined with an extensive menu of massages, facials and body treatments. Four large pools, a whirlpool and 12 private cabanas make up the Luxor's five-acre pool area. And more than 120,000 square feet of gaming awaits on the casino floor, including a vibrant race and sports book and the Bruce Buffer Poker Room.Friendly and accommodating, the Luxor offers a unique setting that makes a great base from which to venture anywhere in Las Vegas. And when the day is done, you'll have a comfortable bed in the pyramid or the adjoining towers to come home to.-- By Renée LiButti
 
Overall rating 
1 / 5
1 / 5
Customer service 
1 / 5
1 / 5
Accuracy of VEGAS.com's Description 
1 / 5
1 / 5
Room Quality 
1 / 5
1 / 5
Casino 
3 / 5
3 / 5
Hotel Location 
2 / 5
2 / 5
Pool 
3 / 5
3 / 5
Room Location 
3 / 5
3 / 5
Overall amenities 
2 / 5
2 / 5
Customer avatar
fromSan Francisco, CA
Age:35 to 44
Gender:Male
Travel Purpose:Special Event
Travel Companions:Significant other
Purchase Frequency:More than 3 times a year
Star Rating Accuracy:Too High
Gambler:Yes
Game:Roulette
No, I do not recommend this product.
Bad customer service and unacceptable room cleanliness
PostedAugust 22, 2012
User submitted photo
We upgraded to a suite with spa in room. When we arrived the jets were non functional. I called house keeping and they communicated to me that the entire hotel had issues with the jets and were turned off but the engineers were working on it.
I called front desk and talked to a rep named Alex and I informed him that the reason we upgraded the room and paid extra was for the spa. He said he could not do anything about it and I asked to speak to a manager. He then transferred me to a guy named Peter. Peter challenged me on every aspect of my call with a very rude tone telling me he could not do anything for me and I had to call Vegas.com. He didn't apologize for anything even after I informed him of the room cleanliness. After 45 minutes of him arguing with me he told me a different story about the jets not functioning than house keeping so to me this was not very clear and felt cheated and lied to.
To top it off the room was not clean. There were sunflower seeds scattered all over carpet. The curtains, ceiling, and wall by the spa tub were splashed with wine, ketchup, or wine. I didn't know what it was but was disgusting to look at as they were next to the spa. The tub was full of hair and some sandy substance and we felt highly disappointed to think this was considered a 4 star hotel. I can't believe that house keeping cleaned the room and decided that it was acceptable leaving curtains, ceiling, and wall splattered with this red substance that looked more like blood.
The reason we were there is to check out the chapel to have our wedding at the Luxor and invite all of our friends and family to stay at the Luxor for this special occasion but we decided that with our bad experience with Peter and cleanliness of the room that we would not be ever coming back to this hotel or any affiliated hotel. I told Peter that he just lost a huge amount of business for the hotel and he didn't care less of anything I was saying and continued to be as rude as he could be. HIGHLY DISAPPOINTED!!!
+9points
9of 9voted this as helpful.
 
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DisappointedCustomer's Answers
 
With an aura of minimalism, Aria stands tall as a hip resort in the heart of both the Las Vegas Strip and the incredible CityCenter urban complex. Sophisticated and chic, it sports a design that spans modern architecture, but also is environmentally thoughtful. In fact, the U.S. Green Building Council has awarded Leadership in Energy and Environmental Design's Gold certification to Aria’s hotel tower, convention center and theater.Embodying the excitement of the Entertainment Capital of the World, the resort is packed with hot hangouts -- so many that you'll have trouble deciding where to go first. The colossal Haze Nightclub is among the city's top nightspots. A 25,000-square-foot facility, it boasts plush décor elements complemented by a high-tech atmosphere (imagine state-of-the-art sound and interactive projection screens). The Deuce Lounge, on the other hand, has a more intimate setting being tucked off the casino floor. In addition to providing high-stakes gaming tables, you'll discover a rich, refined ambiance akin to an old English club here. And, like chilled-out cousins, Lift Bar, City Bar and View Bar all offer wonderfully crafted cocktails and contemporary furnishings -- but with a laid-back vibe.Cirque du Soleil is presenting its production "Zarkana" at Aria. The modern acrobatic spectacular follows Zark in a quest to regain his powers -- and the love of his life -- in an abandoned theater, where he meets a motley collection of off-the-wall characters and incomparable acrobats.  Several celebrity chefs have come to Aria to open restaurants that serve creative, mouth-watering cuisine. American Fish by Michael Mina focuses on fresh seafood sourced from America’s lakes, rivers and coastal areas. Designed by chef Masa Takayama, Bar Masa has an interior inspired by natural elements. It remarkably transforms an industrial, airy space into a serene dining experience. Of course, the modern Japanese delicacies on the menu are unforgettable as well. Chef Takayama also recently debuted his intimate teppan dining experience in there called Tetsu. In Jean Georges Steakhouse, by award-winning chef Jean-Georges Vongerichten, meat is king and seafood is queen. From the perfectly prepared steaks to the lobster bisque, your taste buds will be crying out with joy and admiration. The small plates at Julian Serrano, the artisanal meats at Sage from chef Shawn McClain and the Tuscan-style selections at Sirio Ristorante by chefs Sirio and Mario Maccioni round out the extraordinary collection of gourmet venues in Aria.Chef Michael Mina will unveil Bardot Brasserie in winter 2014. The restaurant will pay homage to the café culture of Ernest Hemingway's Paris and feature a roving shellfish cart along with items like roasted bone marrow with bacon marmalade, foie gras en croute and steak frites.For a casual bite, guests can head to Aria Café, which has tranquil surroundings created from hundreds of stacked stones set in frosted glass. Chef Shawn McClain is at the helm of the laid-back FIVE50 Pizza Bar (the name is inspired by the temperature at which the pizza is cooked). With a contemporary setting, The Buffet at Aria is sure to please the eyes and taste buds. Masterfully prepared sweets -- including decadent chocolate molded into every form imaginable -- are available at the Jean Philippe Pâtisserie. Open during the warmer months, Aria has three pools spread across a 215,000-square-foot deck laden with palm trees and lush landscaping. Guests can also sunbathe in a party-like ambiance at the Liquid Pool Lounge. Along with great music spun by DJs and luxurious private cabanas and daybeds, you can indulge in refreshing cocktails from multiple bars and a mouth-watering menu from chef Brian Massie.Also during the day, pampering from head to toe can be found at The Spa & Salon. The 80,000-square-foot complex stretches between two levels and includes meditation and relaxation rooms, eucalyptus steam rooms, redwood saunas, a deluxe fitness room and a group exercise studio. Velvety facials, therapeutic massages and hydrotherapy treatments are among the services provided.Guests who want to do some shopping can check out a collection of specialty boutiques at Aria. Terrene carries one-of-a-kind designer apparel and jewelry for women, while men can get outfitted at Aria Men's store. Also stop by Radiance (an art gallery), Papillon (an accessories store) and Elements (a design and sundries shop).If you're interested in placing some bets, Aria's casino boasts a unique layout, one that is spacious yet features discrete pockets of action -- like several small high-limit gaming areas. There is a fine sports book with 90 video screens ranging in size from 32 to 103 inches. The elegant poker room, framed by sculptures of playing cards, is one of the best in the city. Located near the entrance to access the tram (which is free and runs between Aria/Monte Carlo, Crystals and Bellagio), there are 24 tables that provide a full range of games -- from seven card stud to Pot Limit Omaha. It also boasts the exclusive one-table "Ivey Room," named in honor of seven-time World Series of Poker champion Phil Ivey.The design excellence at Aria is embraced in the resort's 4,572 lavish rooms and suites. Natural light streams in through floor-to-ceiling windows. The décor makes use of dramatic colors, expressive artwork and materials that convey relaxation. As part of the high-tech amenities, guests are able to personalize their preferences for the curtains, lights and more by simply touching a menu on the TV screen. Among the standard amenities are custom mattresses, plush robes, a 42-inch LCD television, an in-room safe, a dual vanity and a separate shower and soaking tub.Aria's fine art collection, which features a mix of prominent and up-and-coming artists, is among the most extensive around. Pieces have been integrated throughout indoor and outdoor public spaces on the property. In the lobby, you'll catch sight of "Silver River" by New York-based artist Maya Lin. The 84-foot sculpture of the Colorado River was made from 100 percent reclaimed silver. Also visible through windows in the lobby is a well-known sculpture by Henry Moore situated in the park between Aria and Crystals at CityCenter. Made from Italian travertine marble, "Reclining Connected Forms" depicts a baby wrapped in its mother's arms. And, at the south entrance by the stairs to the self-parking garage, sit three striking stainless steel sculptures -- "Bolt," "Bent of Mind" and "Untitled/Tall Column" -- by British-born artist Tony Cragg.Lovely to look at from every angle and filled with unexpected delights, Aria's sophisticated style is sure to wow you -- as will its exquisite dining and relaxation opportunities. Plus, the personalized, high-tech touch service guarantees you'll have an exceptional stay during your Las Vegas visit.-- By Renée LiButti
 

Does the Deluxe King have a refrigator in the room?

NO
1 year, 7 months ago
Customer avatar
by
DisappointedCustomer
San Francisco, CA