DisappointedCustomer
 
 
 
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    1
  • Helpfulness votes
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  • First review
    August 22, 2012
  • Last review
    August 22, 2012
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    1
 
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  • Answer count
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    August 22, 2012
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    August 22, 2012
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DisappointedCustomer's Reviews
 
If you stay at the Luxor hotel you'll always easily be able to find your way back to it no matter how directionally-challenged you are. Not only is its distinctive pyramid shape one of the most recognizable landmarks in Las Vegas, all you have to do is look for the world’s strongest light beam shooting up into the sky from the top. It's so bright that on a clear night, it's visible up to 275 miles away by airplanes at cruising altitude.When the Luxor opened in 1993, it proudly touted an Egyptian theme with things like a Nile River ride and a replica of King Tut's tomb. Today, you'll still see replicas of Cleopatra's Needle and the giant sphinx outside, but Luxor has traded most of its Egyptian roots for a hipper, more high-energy vibe.Luxor is one of the most unique places to stay in Las Vegas. There are 4,400 rooms and suites housed inside the pyramid and two 22-story towers. If you're staying in the pyramid, check out the Luxor's version of a thrill ride. You'll have to reach your room by "inclinator," an elevator that travels along the inner surface of the pyramid at a 39-degree angle. We're willing to bet you’ve never had an elevator ride like this before.There are plenty of ways to get your party on at Luxor. Start out at Flight, a bar with cocktails, beers and inexpensive shots. It's a great pre-game before clubbing at LAX, a two-story nightspot for the hip-hop and Top 40 crowd. If you want something a little more laid back, the lobby bar, Aurora, is open 24 hours and serves contemporary cocktails. Just look for the cool lighting effects on the ceiling that mimic the Northern Lights.Luxor has dining options that will satisfy just about every taste. T&T (Tacos & Tequila) features a combination of traditional and modern Mexican cuisine and a rock 'n' roll atmosphere. Our advice: stop in on Sundays for the Mariachi Brunch and kick that hangover with specially priced margaritas and bloody Marias. Those with gourmet tastes will enjoy a good steak or fresh seafood at Tender. On the go or traveling with kids who are picky? There’s also a food court with fast food favorites.There's enough entertainment and attractions at Luxor to keep everyone happy. Guys will love the sexy ladies of "Fantasy" and hilarious prop comedian Carrot Top cracks everyone up. Your teenager will dig the hot urban dance crew Jabbawockeez, who perform in the show "PRiSM.” And magic lovers will be mystified by "Criss Angel Believe." Cirque du Soleil joined forces with the "Mindfreak" magician to create this show filled with illusions.Guests of all ages will want to explore Luxor's two museum-quality exhibits. "BODIES...The Exhibition" illustrates the inner workings of the human body by showcasing real bodies and organs. Sounds like it could be a bit gruesome, but it's actually really fascinating. "Titanic: The Artifact Exhibition" tells the story of the doomed ship through a display of authentic artifacts and some eerie re-creations of the Grand Staircase, the Promenade Deck and a first-class cabin. Plus there is a 15-ton piece of the ship's hull (the largest piece ever raised from the wreck) on display. Guests at Luxor can also easily take advantage of amenities at either Mandalay Bay or Excalibur next door. Mandalay Bay and Luxor are connected by The Shoppes at Mandalay Place, which houses unique shops and restaurants. A free tram also provides easy access between all three hotels.There are dozens of ways to stay busy at Luxor but maybe your vacation is all about relaxing. They've totally got that covered too. Four large pools, a whirlpool and 12 private cabanas make up the Luxor's five-acre pool area. There's also a spa where you can be pampered with an array of treatments.
 
Overall rating 
1 / 5
1 / 5
Customer service 
1 / 5
1 / 5
Accuracy of VEGAS.com's Description 
1 / 5
1 / 5
Room Quality 
1 / 5
1 / 5
Casino 
3 / 5
3 / 5
Hotel Location 
2 / 5
2 / 5
Pool 
3 / 5
3 / 5
Room Location 
3 / 5
3 / 5
Overall amenities 
2 / 5
2 / 5
Customer avatar
fromSan Francisco, CA
Age:35 to 44
Gender:Male
Travel Purpose:Special Event
Travel Companions:Significant other
Purchase Frequency:More than 3 times a year
Star Rating Accuracy:Too High
Gambler:Yes
Game:Roulette
No, I do not recommend this product.
Bad customer service and unacceptable room cleanliness
PostedAugust 22, 2012
User submitted photo
We upgraded to a suite with spa in room. When we arrived the jets were non functional. I called house keeping and they communicated to me that the entire hotel had issues with the jets and were turned off but the engineers were working on it.
I called front desk and talked to a rep named Alex and I informed him that the reason we upgraded the room and paid extra was for the spa. He said he could not do anything about it and I asked to speak to a manager. He then transferred me to a guy named Peter. Peter challenged me on every aspect of my call with a very rude tone telling me he could not do anything for me and I had to call Vegas.com. He didn't apologize for anything even after I informed him of the room cleanliness. After 45 minutes of him arguing with me he told me a different story about the jets not functioning than house keeping so to me this was not very clear and felt cheated and lied to.
To top it off the room was not clean. There were sunflower seeds scattered all over carpet. The curtains, ceiling, and wall by the spa tub were splashed with wine, ketchup, or wine. I didn't know what it was but was disgusting to look at as they were next to the spa. The tub was full of hair and some sandy substance and we felt highly disappointed to think this was considered a 4 star hotel. I can't believe that house keeping cleaned the room and decided that it was acceptable leaving curtains, ceiling, and wall splattered with this red substance that looked more like blood.
The reason we were there is to check out the chapel to have our wedding at the Luxor and invite all of our friends and family to stay at the Luxor for this special occasion but we decided that with our bad experience with Peter and cleanliness of the room that we would not be ever coming back to this hotel or any affiliated hotel. I told Peter that he just lost a huge amount of business for the hotel and he didn't care less of anything I was saying and continued to be as rude as he could be. HIGHLY DISAPPOINTED!!!
+10points
10of 10voted this as helpful.
 
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DisappointedCustomer's Answers
 
Call it chic, hip or even minimalist, but all Aria really has to be is Aria for us to love it. Set back from the Strip, it eschews the foot traffic, and embraces the fact that if you're there then it's exactly where you want to be.If you're a drinker, (because of course that's the first place we go with a review) you have to check out Alibi. The Rosemary Amoretti looks like a Jane Austen novel, smells like a flower shop in the middle of a meadow and tastes like just the best purple cocktail you've ever had. They also have the Bright Eyed and Bushy Tailed for when you need a pick-me-up or Her Alibi when you're on the run from the law and need something to mellow you out. Whatever drink you choose, the space doesn't feel like your typical lobby bar. Alibi, as well as Aria's other bars like Lift Bar and the Deuce Lounge also serves a special extra pale ale exclusive to Aria and crafted by the local Sin City Brewing company.But there are other things to do at Aria besides drinking. We follow up great cocktails with a stop at  Julian Serrano for delicious tapas to share with a special friend or complete strangers if you happen to run into some people you like. Bar Masa remarkably transforms an industrial, airy space into a serene dining experience. Jean Georges Steakhouse brings meat and seafood together like a surf and turf fit for royalty, or at least a celebrity. And Five50 Pizza serves up some of the tastiest pizza you can imagine. With casual dining like the Aria Café, sweet treats at the Jean Philippe Pâtisserie and, since it's a hotel/casino, an exquisite buffet, Aria is one fine spot to fill your belly with food – before you go back for another cocktail.In between those adventures, enjoy "Zarkana" by Cirque du Soleil. If you've never seen a Cirque du Soleil show before, Zarkana will blow your mind. If you think you've seen them all, then still give Zarkana a shot because we're betting you've still got a little mind left to be blown.When the weather is warm enough, which for Vegas means a good chunk of the year, guests can cannonball like a boss into three pools spread across a 215,000-square-foot deck laden with palm trees and lush landscaping and lay out in the sun at the Liquid Pool Lounge. Along with DJs spinning the hottest music and luxurious private cabanas and daybeds, you can indulge in refreshing cocktails from multiple bars and a mouth-wetting menu from Chef Brian Massie. And once you're tired from a morning of laying in the sun eating a drinking, the Spa and Salon stretches between two levels and includes meditation and relaxation rooms, eucalyptus steam rooms, redwood saunas, a deluxe fitness room, a group exercise studio, velvety facials, therapeutic massages and hydrotherapy treatments – so basically anything you could think of that someone could do to your body to help you relax while still being within the law.Shopping also abounds at Aria. Terrene carries one-of-a-kind designer apparel and jewelry for women, while men can get outfitted at Aria Men's store. Also stop by Radiance (an art gallery), Papillon (an accessories store) and Elements (a design and sundries shop). And for even more upscale splurging on stuff you can show off when you get home, Crystals at CityCenter is just outside Aria's main lobby. You can stop by just to shop or wind your way around the center to find yourself on the Strip.For the artistically minded, or anyone wanting to become artistically minded, Aria's fine art collection, which features a mix of prominent and up-and-coming artists, is among the most extensive around. Pieces have been integrated throughout indoor and outdoor public spaces on the property. In the lobby, you'll catch sight of "Silver River" by New York-based artist Maya Lin. The 84-foot sculpture of the Colorado River was made from 100 percent reclaimed silver. Also visible through windows in the lobby is a well-known sculpture by Henry Moore situated in the park between Aria and Crystals. Made from Italian travertine marble, "Reclining Connected Forms" depicts a baby wrapped in its mother's arms. And, at the south entrance by the stairs to the self-parking garage, sit three striking stainless steel sculptures -- "Bolt," "Bent of Mind" and "Untitled/Tall Column" -- by British-born artist Tony Cragg.Aria's casino boasts a unique layout, one that is spacious yet features discrete pockets of action like several small high-limit gaming areas, a fine sports book with 90 video screens ranging in size from 32 to 103 inches, an elegant poker room framed by sculptures of playing cards and even an exclusive one-table "Ivey Room," named in honor of seven-time World Series of Poker champion Phil Ivey. That makes for a lot of gambling or just a lot of standing around and watching people gambling once you're out of money. Aria is a beautiful spot for either.And the property is even environmentally friendly earning Leadership in Energy and Environmental Design's Gold certification for Aria's hotel tower, convention center and theater from the U.S. Green Building Council. That's a big, long way of saying it's pretty green. So if that's important to you then Aria is a good choice. And even if it's not, you can stay at Aria for all the other outstanding reasons and just claim to care about the environment too.With personalized, high-tech touch service and an artistic yet approachable feel, Aria is one of the Strip's brightest stars, even when they keep the casino floor dim. Whether you're taking in a show, grabbing a slice, taking someone's well-tested and very serious advice about cocktail selections or just passing through because that's where you ended up after walking through Crystals, Aria is one hotel/casino that will keep you interested and surely keep you coming back.
 

Does the Deluxe King have a refrigator in the room?

NO
2 years, 4 months ago
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by
DisappointedCustomer
San Francisco, CA