jbclt
 
 
 
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    July 24, 2014
  • Last review
    July 24, 2014
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jbclt's Reviews
 
Blending glamour and modern luxury, The Cosmopolitan is, without a doubt, the most chic and stylish resort on the Strip. It boasts a guest experience that interlaces ultra comfortable accommodations with trendsetting restaurants and shops, hot music and nightspots, striking visual art and cool technology.Making its fashionable debut at the end of 2010, the 2,995-room, über-classy property, which sits on the corner of Harmon Avenue and Las Vegas Boulevard, is likely to be the last major casino resort to open on the Strip for the foreseeable future. Consisting of two elegant New York-style towers, its architecture provides a refreshing change from the city's many themed resortsWith eight dynamic columns wrapped in mirrors and video screens, the lobby even doubles as a trendy ultra lounge -- and the Vesper Bar, named for the fictional martini loved by secret agent James Bond, is just steps away. Once you enter The Cosmopolitan's vibrant world, you can gamble, shop, wine and dine, be entertained or simply relax – whatever you envision for your perfect vacation.Of course, the most important thing to hipsters is the nightlife -- and it's here in spades. Set beneath a stunning curtain of crystal beads, The Chandelier is the centerpiece featuring three stories of unique bar environments: a classic cocktail nook on top, a lounge setting in the middle and a high-energy social scene at the bottom.In addition, partiers will adore Marquee Nightclub, where DJs are always pumping today's top sounds. Surrounded by four-story LED screens, the dance floor will wow you. Plus, during the spring and summer months, guests can enjoy the Marquee Dayclub experience, which is filled with poolside debauchery. The Cosmopolitan also has a social club called Rose.Rabbit.Lie., which is part restaurant, part bar and part club. Gourmands are sure to savor the diverse dining opportunities helmed by culinary stars from around the world. Signature restaurants include STK, a flirty take on a steakhouse by chef Stephen Hopcraft, and Scarpetta, which serves a regional Italian menu evoking the simplicity of "cucina rustica" (a rustic kitchen) by chef Scott Conant. Eateries like Jaleo by food mastermind José Andrés and the Mediterranean-themed Estiatorio Milos by restaurateur Costas Spiliadis are changing the face of fine dining in Las Vegas. Plus, chef David Myers' modern French brasserie Comme Ça is très bien!On the casual end, several restaurants at The Cosmopolitan dish out simpler cuisine -- prepared with the freshest ingredients. Holsteins knows how to grill up great burgers, and the Wicked Spoon brunch/buffet specializes in a variety of American comfort foods. There's even a secret pizza window where you can grab a New York-style slice and a Coke on the run.In the evenings the resort plays host to some of the world’s top musicians. A stellar entertainment lineup can be found taking the stage inside The Chelsea (like Grammy Award-winning recording artist Bruno Mars, who will perform for select dates through August 2014) or outside by the Boulevard Pool. Performances are often broadcast live to passersby on The Cosmopolitan's 65-foot-tall LED-display marquee. The funky lounges Book & Stage and Bond regularly host free concerts or live DJs as well.There is a collection of stores at The Cosmopolitan that create an urban boutique shopping experience. From AllSaints Spitalfields and Stitched to the CRSVR Sneaker Boutique, you'll discover an array of exclusive apparel and other merchandise for men and women. And stop by P3 Studio, a glass-walled space that features contemporary artists from around the world who create interactive artwork as part of a residency programThe guest rooms at The Cosmopolitan offer unparalleled comfort, breathtaking views from oversized private terraces and thoughtful amenities, like a kitchenette with a microwave and a Sub-Zero minibar stocked with unexpected treats.The high-rise hotel also features an expansive casino, the mystical Sahra Spa & Hammam and a progressive arts program.With plenty of chances for fun and relaxation, as well as for indulging your palate, being pampered, partying and spotting stars, The Cosmopolitan is the place to be in Las Vegas.-- By Renée LiButti
 
Overall rating 
4 / 5
4 / 5
Customer service 
2 / 5
2 / 5
Accuracy of VEGAS.com's Description 
1 / 5
1 / 5
Room Quality 
4 / 5
4 / 5
Casino 
3 / 5
3 / 5
Hotel Location 
5 / 5
5 / 5
Pool 
4 / 5
4 / 5
Room Location 
1 / 5
1 / 5
Overall amenities 
5 / 5
5 / 5
Customer avatar
fromNorth Carolina
Age:35 to 44
Gender:Male
Travel Purpose:Vacation/Pleasure
Travel Companions:Spouse
Purchase Frequency:Once a year
Gambler:Yes
Game:Craps
Yes, I recommend this product.
Terrace and view raise the value, poor customer service
PostedJuly 24, 2014
The Cosmo is a good hotel, amazing decor, great restaurants, excellent amenities, and overall a great vibe. The reason I would not call it an excellent hotel just comes down to their poor customer service. We booked a premium view room on vegas.com and were provided a view of the Jockey Club room looking from the back of the hotel, with zero view of the strip - not a premium view which is why i rated the location poor. We called down and the resort services rep said to call back in the morning when people check out. We did, and we were told by a resort services staff member said that switching rooms would be an upgrade and we would have to pay a fee subject to availability, and oh by the way, they had no availability. After explaining that we paid for a premium view room, the staff member told me whatever vegas.com publishes may or may not be true and that we should have booked with them. So I called vegas.com, the customer service rep I talked to was upset about and said the Cosmo gave them the room description. At the end of the day, after vegas.com called the resort manager, the resort manager made it right and we were moved to a room with a true premium view. I could tell you more about the time that the bartender downstairs who basically charged us $21 for a glass of Meiomi wine (which is about $25 a bottle) and then the waitress at the chandalier bar automatically included an 18% tip to our bill and when I asked her for an itemized receipt she said her manager did it. Maybe the bartender did the 18% tip charge too, I did not ask for an itemized receipt on that one. Or about the time that we were at the pool lounging under an umbrella, ordered a $58 pitcher of a mixed drink, ordered and ate lunch, and then when we got up to take a swim (after 2 hours of lounging), about 5 minutes later, I see the pool staff taking down the umbrella we were sitting under. Their response, we are sorry sir but you should not have had that umbrella in the first place, it was not supposed to be here, it belongs to the day beds, sorry, nothing we can do. No, you cannot try and help us find seats in a section under the shade – or pull another umbrella from out of your storage to make it right? Or about the time we asked for a check-in of 1pm because my wife and I had conference calls until 12:30, and we were told sorry we can get a courtesy check-out of 12pm. But I told you that we needed at least 12:30pm, you could not extend a half hour. After 3 resort services attempts, I finally got it extended to 1pm. At the end of the day, will I stay at Cosmo again, PROBABLY, because the views are amazing and the terrace makes it worth it. Will I decide to spend my MONEY their gambling, buying very profitable drinks, trying all their restaurants over and over again – PROBABLY NOT.
+5points
5of 5voted this as helpful.
 
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jbclt's Answers
 
Blending glamour and modern luxury, The Cosmopolitan is, without a doubt, the most chic and stylish resort on the Strip. It boasts a guest experience that interlaces ultra comfortable accommodations with trendsetting restaurants and shops, hot music and nightspots, striking visual art and cool technology.Making its fashionable debut at the end of 2010, the 2,995-room, über-classy property, which sits on the corner of Harmon Avenue and Las Vegas Boulevard, is likely to be the last major casino resort to open on the Strip for the foreseeable future. Consisting of two elegant New York-style towers, its architecture provides a refreshing change from the city's many themed resortsWith eight dynamic columns wrapped in mirrors and video screens, the lobby even doubles as a trendy ultra lounge -- and the Vesper Bar, named for the fictional martini loved by secret agent James Bond, is just steps away. Once you enter The Cosmopolitan's vibrant world, you can gamble, shop, wine and dine, be entertained or simply relax – whatever you envision for your perfect vacation.Of course, the most important thing to hipsters is the nightlife -- and it's here in spades. Set beneath a stunning curtain of crystal beads, The Chandelier is the centerpiece featuring three stories of unique bar environments: a classic cocktail nook on top, a lounge setting in the middle and a high-energy social scene at the bottom.In addition, partiers will adore Marquee Nightclub, where DJs are always pumping today's top sounds. Surrounded by four-story LED screens, the dance floor will wow you. Plus, during the spring and summer months, guests can enjoy the Marquee Dayclub experience, which is filled with poolside debauchery. The Cosmopolitan also has a social club called Rose.Rabbit.Lie., which is part restaurant, part bar and part club. Gourmands are sure to savor the diverse dining opportunities helmed by culinary stars from around the world. Signature restaurants include STK, a flirty take on a steakhouse by chef Stephen Hopcraft, and Scarpetta, which serves a regional Italian menu evoking the simplicity of "cucina rustica" (a rustic kitchen) by chef Scott Conant. Eateries like Jaleo by food mastermind José Andrés and the Mediterranean-themed Estiatorio Milos by restaurateur Costas Spiliadis are changing the face of fine dining in Las Vegas. Plus, chef David Myers' modern French brasserie Comme Ça is très bien!On the casual end, several restaurants at The Cosmopolitan dish out simpler cuisine -- prepared with the freshest ingredients. Holsteins knows how to grill up great burgers, and the Wicked Spoon brunch/buffet specializes in a variety of American comfort foods. There's even a secret pizza window where you can grab a New York-style slice and a Coke on the run.In the evenings the resort plays host to some of the world’s top musicians. A stellar entertainment lineup can be found taking the stage inside The Chelsea (like Grammy Award-winning recording artist Bruno Mars, who will perform for select dates through August 2014) or outside by the Boulevard Pool. Performances are often broadcast live to passersby on The Cosmopolitan's 65-foot-tall LED-display marquee. The funky lounges Book & Stage and Bond regularly host free concerts or live DJs as well.There is a collection of stores at The Cosmopolitan that create an urban boutique shopping experience. From AllSaints Spitalfields and Stitched to the CRSVR Sneaker Boutique, you'll discover an array of exclusive apparel and other merchandise for men and women. And stop by P3 Studio, a glass-walled space that features contemporary artists from around the world who create interactive artwork as part of a residency programThe guest rooms at The Cosmopolitan offer unparalleled comfort, breathtaking views from oversized private terraces and thoughtful amenities, like a kitchenette with a microwave and a Sub-Zero minibar stocked with unexpected treats.The high-rise hotel also features an expansive casino, the mystical Sahra Spa & Hammam and a progressive arts program.With plenty of chances for fun and relaxation, as well as for indulging your palate, being pampered, partying and spotting stars, The Cosmopolitan is the place to be in Las Vegas.-- By Renée LiButti
 

are there coffee machines in the rooms, hair dryers

Hair dryers yes, coffee no - by the way the Illy coffee they serve downstairs that will cost you at least $4 is terrible.
1 month, 3 weeks ago
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jbclt