jbclt
 
 
 
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    July 24, 2014
  • Last review
    July 24, 2014
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jbclt's Reviews
 
The Cosmopolitan of Las Vegas might as well be a drug. This place is not only stimulating...it's addictive.Seriously, The Cosmopolitan is without a doubt the hippest hotel in Sin City, thanks to an overdose of technology and the outrageously stylish interior design. You want to see and be seen here.Located near the heart of the Las Vegas Strip between the CityCenter complex and Bellagio, The Cosmopolitan consists of two New York-style towers. The architecture provides a refreshing change from the city's many themed resorts.You know you're somewhere special the moment you check in. With eight columns wrapped in mirrors and video screens, the lobby is like a computer-generated dream world.Just steps away lies Vesper Bar, named for the obscure fictional drink created by secret agent James Bond and the character Vesper Lynd. With a ceiling covered in metal mesh to resemble a cloud, this is the first of many cool drinking establishments you'll encounter. And speaking of 007, there's another sleek and sexy bar at the front of the resort named Bond.However, the centerpiece of The Cosmopolitan is The Chandelier. Set within a flowing curtain of crystal beads (you have to see this to understand how awesome it is), the bar features three stories, and each one has a unique vibe. There's a classic cocktail nook on top, an ultra lounge in the middle and a high-energy social scene at the bottom. You could (and should) go to a different level of The Chandelier for three nights in a row to experience it properly.When it comes to all-out partying, The Cosmopolitan can fill any prescription. Marquee Nightclub hosts some of the best DJs on the EDM circuit. Want to be on a high? Just get out on its dance floor where you'll be enveloped by pulsating sounds and four-story LED screens. During the spring and summer months, Marquee Dayclub offers daytime poolside debauchery. The Cosmopolitan also has a "social club" called Rose. Rabbit. Lie. It's part restaurant, part bar, part club...okay, we know that sounds confusing, but it's really cool. So just trust us and go.More than just a hint of rock 'n' roll hedonism permeates The Cosmopolitan. The world's top musicians regularly take the stage indoors at The Chelsea or outdoors by the Boulevard Pool. Performances are even broadcast live to passersby (those poor suckers who couldn't get tickets) on the resort's 65-foot-tall LED marquee. The funky lounge Book & Stage regularly hosts DJs and musicians too.Addicts are always looking to feed their habit, and great food is better than any drug. Helmed by culinary stars, The Cosmopolitan's restaurants will lure you in and -- even after you've eaten beyond your fill -- have you begging for more.STK is a flirty take on a steakhouse by chef Stephen Hopcraft, and Scarpetta serves a simply delicious Italian menu by chef Scott Canant in a rustic kitchen atmosphere. Jaleo by internationally acclaimed chef José Andrés and the Mediterranean-themed Estiatorio Milos by restaurateur Costas Spiliadis are two more divine dining temptations. Plus, chef David Myers' modern French brasserie Comme Ça is très bien!Want something simpler? Holsteins knows how to grill up great gourmet burgers, and the Wicked Spoon buffet puts out a spread that outshines most fine restaurants. There's even a secret pizza window where you can grab a New York-style slice and a Coke on the run.It might surprise you to learn that The Cosmopolitan offers an amazing shopping experience. From AllSaints Spitalfields and Stitched to the CRSVR Sneaker Boutique, there are stores in this high-rise hotel that you won't find anywhere else in Vegas.Also be sure to stop by P3 Studio. This glass-walled space features contemporary artists from around the world who create interactive artwork as part of a residency program.And last but not least, divine forms of pampering can be enjoyed at the mystical Sahra Spa & Hammam. Before you even ask, let us tell you that a hammam is a Turkish steam bath. And once you've been inside one, you'll be jonesing to go again.Actually, that's exactly our point about The Cosmopolitan. With so many trendy ways to drink and party, as well as to be entertained, indulge your palate and more, this is the place to be in Vegas...and once you go, it's habit-forming. You'll want to spend more time there. So don't fight it. Give in.
 
Overall rating 
4 / 5
4 / 5
Customer service 
2 / 5
2 / 5
Accuracy of VEGAS.com's Description 
1 / 5
1 / 5
Room Quality 
4 / 5
4 / 5
Casino 
3 / 5
3 / 5
Hotel Location 
5 / 5
5 / 5
Pool 
4 / 5
4 / 5
Room Location 
1 / 5
1 / 5
Overall amenities 
5 / 5
5 / 5
Customer avatar
fromNorth Carolina
Age:35 to 44
Gender:Male
Travel Purpose:Vacation/Pleasure
Travel Companions:Spouse
Purchase Frequency:Once a year
Gambler:Yes
Game:Craps
Yes, I recommend this product.
Terrace and view raise the value, poor customer service
PostedJuly 24, 2014
The Cosmo is a good hotel, amazing decor, great restaurants, excellent amenities, and overall a great vibe. The reason I would not call it an excellent hotel just comes down to their poor customer service. We booked a premium view room on vegas.com and were provided a view of the Jockey Club room looking from the back of the hotel, with zero view of the strip - not a premium view which is why i rated the location poor. We called down and the resort services rep said to call back in the morning when people check out. We did, and we were told by a resort services staff member said that switching rooms would be an upgrade and we would have to pay a fee subject to availability, and oh by the way, they had no availability. After explaining that we paid for a premium view room, the staff member told me whatever vegas.com publishes may or may not be true and that we should have booked with them. So I called vegas.com, the customer service rep I talked to was upset about and said the Cosmo gave them the room description. At the end of the day, after vegas.com called the resort manager, the resort manager made it right and we were moved to a room with a true premium view. I could tell you more about the time that the bartender downstairs who basically charged us $21 for a glass of Meiomi wine (which is about $25 a bottle) and then the waitress at the chandalier bar automatically included an 18% tip to our bill and when I asked her for an itemized receipt she said her manager did it. Maybe the bartender did the 18% tip charge too, I did not ask for an itemized receipt on that one. Or about the time that we were at the pool lounging under an umbrella, ordered a $58 pitcher of a mixed drink, ordered and ate lunch, and then when we got up to take a swim (after 2 hours of lounging), about 5 minutes later, I see the pool staff taking down the umbrella we were sitting under. Their response, we are sorry sir but you should not have had that umbrella in the first place, it was not supposed to be here, it belongs to the day beds, sorry, nothing we can do. No, you cannot try and help us find seats in a section under the shade – or pull another umbrella from out of your storage to make it right? Or about the time we asked for a check-in of 1pm because my wife and I had conference calls until 12:30, and we were told sorry we can get a courtesy check-out of 12pm. But I told you that we needed at least 12:30pm, you could not extend a half hour. After 3 resort services attempts, I finally got it extended to 1pm. At the end of the day, will I stay at Cosmo again, PROBABLY, because the views are amazing and the terrace makes it worth it. Will I decide to spend my MONEY their gambling, buying very profitable drinks, trying all their restaurants over and over again – PROBABLY NOT.
+7points
7of 7voted this as helpful.
 
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jbclt's Answers
 
The Cosmopolitan of Las Vegas might as well be a drug. This place is not only stimulating...it's addictive.Seriously, The Cosmopolitan is without a doubt the hippest hotel in Sin City, thanks to an overdose of technology and the outrageously stylish interior design. You want to see and be seen here.Located near the heart of the Las Vegas Strip between the CityCenter complex and Bellagio, The Cosmopolitan consists of two New York-style towers. The architecture provides a refreshing change from the city's many themed resorts.You know you're somewhere special the moment you check in. With eight columns wrapped in mirrors and video screens, the lobby is like a computer-generated dream world.Just steps away lies Vesper Bar, named for the obscure fictional drink created by secret agent James Bond and the character Vesper Lynd. With a ceiling covered in metal mesh to resemble a cloud, this is the first of many cool drinking establishments you'll encounter. And speaking of 007, there's another sleek and sexy bar at the front of the resort named Bond.However, the centerpiece of The Cosmopolitan is The Chandelier. Set within a flowing curtain of crystal beads (you have to see this to understand how awesome it is), the bar features three stories, and each one has a unique vibe. There's a classic cocktail nook on top, an ultra lounge in the middle and a high-energy social scene at the bottom. You could (and should) go to a different level of The Chandelier for three nights in a row to experience it properly.When it comes to all-out partying, The Cosmopolitan can fill any prescription. Marquee Nightclub hosts some of the best DJs on the EDM circuit. Want to be on a high? Just get out on its dance floor where you'll be enveloped by pulsating sounds and four-story LED screens. During the spring and summer months, Marquee Dayclub offers daytime poolside debauchery. The Cosmopolitan also has a "social club" called Rose. Rabbit. Lie. It's part restaurant, part bar, part club...okay, we know that sounds confusing, but it's really cool. So just trust us and go.More than just a hint of rock 'n' roll hedonism permeates The Cosmopolitan. The world's top musicians regularly take the stage indoors at The Chelsea or outdoors by the Boulevard Pool. Performances are even broadcast live to passersby (those poor suckers who couldn't get tickets) on the resort's 65-foot-tall LED marquee. The funky lounge Book & Stage regularly hosts DJs and musicians too.Addicts are always looking to feed their habit, and great food is better than any drug. Helmed by culinary stars, The Cosmopolitan's restaurants will lure you in and -- even after you've eaten beyond your fill -- have you begging for more.STK is a flirty take on a steakhouse by chef Stephen Hopcraft, and Scarpetta serves a simply delicious Italian menu by chef Scott Canant in a rustic kitchen atmosphere. Jaleo by internationally acclaimed chef José Andrés and the Mediterranean-themed Estiatorio Milos by restaurateur Costas Spiliadis are two more divine dining temptations. Plus, chef David Myers' modern French brasserie Comme Ça is très bien!Want something simpler? Holsteins knows how to grill up great gourmet burgers, and the Wicked Spoon buffet puts out a spread that outshines most fine restaurants. There's even a secret pizza window where you can grab a New York-style slice and a Coke on the run.It might surprise you to learn that The Cosmopolitan offers an amazing shopping experience. From AllSaints Spitalfields and Stitched to the CRSVR Sneaker Boutique, there are stores in this high-rise hotel that you won't find anywhere else in Vegas.Also be sure to stop by P3 Studio. This glass-walled space features contemporary artists from around the world who create interactive artwork as part of a residency program.And last but not least, divine forms of pampering can be enjoyed at the mystical Sahra Spa & Hammam. Before you even ask, let us tell you that a hammam is a Turkish steam bath. And once you've been inside one, you'll be jonesing to go again.Actually, that's exactly our point about The Cosmopolitan. With so many trendy ways to drink and party, as well as to be entertained, indulge your palate and more, this is the place to be in Vegas...and once you go, it's habit-forming. You'll want to spend more time there. So don't fight it. Give in.
 

are there coffee machines in the rooms, hair dryers

Hair dryers yes, coffee no - by the way the Illy coffee they serve downstairs that will cost you at least $4 is terrible.
4 months, 4 weeks ago
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jbclt