kelsiem
 
 
 
kelsiem's stats
 
  • Review count
    1
  • Helpfulness votes
    1
  • First review
    June 18, 2014
  • Last review
    June 18, 2014
  • Featured reviews
    0
  • Average rating
    5
 
Questions
  • Question count
    0
  • Helpfulness votes
    0
  • First question
    None
  • Last question
    None
  • Featured questions
    0
 
  • Answer count
    1
  • Helpfulness votes
    0
  • First answer
    June 18, 2014
  • Last answer
    June 18, 2014
  • Featured answers
    0
  • Best answers
    0
 
 
kelsiem's Reviews
 
Overall rating 
5 / 5
5 / 5
Customer service 
4 / 5
4 / 5
Accuracy of VEGAS.com's Description 
4 / 5
4 / 5
Room Quality 
5 / 5
5 / 5
Casino 
4 / 5
4 / 5
Hotel Location 
5 / 5
5 / 5
Pool 
5 / 5
5 / 5
Room Location 
5 / 5
5 / 5
Overall amenities 
5 / 5
5 / 5
Customer avatar
Yes, I recommend this product.
Other than check in hassles, they deliver!
PostedJune 18, 2014
The only off putting thing about our experience was room check in. They they told us we would receive a text at 3 to say our room was ready and get a key to be able to access amenities and start our vacation. At 3:30 we inquired and then was then told "Rooms only start to be ready at 3" meaning keep waiting for mystery time. Had we have known we would have gotten some things from our check din luggage and went exploring. Since our flight arrived at 9 we somewhat lost a whole day waiting for our room and to use the hotel we paid for that day. We later went to the Autograph Lounge when a woman then told us our room WAS ready. No text ever came, good thing we didn't continue waiting for another 5 hours. Other than that the customer service was otherwise incredible and have no complaints about how the situation was handled. 3 pools with 3 different vibes, great eating, friendly staff. They checked us in to our departing flight before we left, got us the cheapest tickets with great seats for shows...they really do everything!
Tip: 8 dollar Fiji water in the room, 1.50 Fiji water at Walgreens across the street ;)
+1point
1of 1voted this as helpful.
 
kelsiem's Questions
 
kelsiem has not submitted any questions.
 
kelsiem's Answers
 

are there coffee machines in the rooms, hair dryers

Hair dryer yes, and although we had a kitchen, no coffee maker :(
4 years, 7 months ago
Customer avatar
by
kelsiem