Eric4625
 
 
 
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    April 25, 2014
  • Last review
    April 25, 2014
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Eric4625's Reviews
 
A patterned glass facade and a unique crescent shape help set Vdara Hotel & Spa at ARIA Las Vegas apart from other properties on the Las Vegas Strip. The 57-story, all-suite hotel truly has a sophisticated, international flair. Designed by world-renowned RV Architecture, the non-smoking, non-gaming boutique property offers an exclusive environment with modern amenities and services. Guests feel removed from, yet close to the hustle and bustle of Las Vegas. Pieces of fine art are showcased throughout, including Frank Stella's 32-foot-long "Damascus Gate Variation I" at the reception desk and Peter Wegner's wall pieces "Day for Night, Night for Day" in Vdara's concierge lobby. Vdara's porte-cochère offers an unparalleled view of Nancy Rubins' 57-foot-wide by 75-foot-long large-scale installation "Big Edge."Sitting atop the porte-cochère, the Pool & Lounge Vdara overlooks the Strip. Complete with daybeds, cabanas and semi-private plunge pools, the deck area is great for relaxation as well as pool parties.With a LEED Gold certification from the U.S. Green Building Council, Vdara demonstrates its commitment to sustainability with initiatives such as coated windows to reflect light and reduce heat transfer into the building. The 18,000-square-foot ESPA is a spa that offers a wide variety of massages, facials and body treatments. Suites have open floor plans featuring limited-edition artwork, fully equipped kitchens and modern technology, including a media hub for MP3 players, cameras, DVD players and game consoles. Horizontal windows allow for natural light and sweeping views of the city and mountains.While guests at Vdara have access to the many amenities of nearby resorts and the Strip -- walkways connect Vdara to the neighboring Bellagio and ARIA Las Vegas -- they also have plenty to enjoy solely at Vdara. They can grab a drink or their morning coffee at Bar Vdara. There is also 16,500 square feet of banquet space on the property for special events, meetings and upscale functions.
 
Overall rating 
1 / 5
1 / 5
Customer service 
1 / 5
1 / 5
Accuracy of VEGAS.com's Description 
3 / 5
3 / 5
Room Quality 
3 / 5
3 / 5
Casino 
1 / 5
1 / 5
Hotel Location 
4 / 5
4 / 5
Pool 
2 / 5
2 / 5
Room Location 
3 / 5
3 / 5
Overall amenities 
2 / 5
2 / 5
Customer avatar
fromSeattle,WA
Age:45 to 54
Gender:Male
Travel Purpose:Vacation/Pleasure
Travel Companions:Family
Purchase Frequency:More than 3 times a year
Star Rating Accuracy:Too High
Gambler:No
No, I do not recommend this product.
Vdara lost the customer service
PostedApril 25, 2014
3rd time at Vdara. Previous two times were great for us. This time left us with a bad taste.
1. I was working from room while family was vacationing. I left my computer power cable at home. Asking front desk if I could borrow one previously left behind to power back up was told they do not lend these out. Business center did not have one for sale that fit my Dell. They told me there are no left behind cables. Valet told me there are boxes of these and to ask security. Security checked with business center and then shut me down.
2. Pull out couch was just a metal spring box. Room service did a turn down so we did not know it was horrible until morning when our son was sleeping on the floor. Room service brought a thin mattress pad and said this is all they had. Huge disappointment from a 5 star resort.
3. Every person entering the pool area is subject to a bag and purse inspection. Very intrusive at 8AM going out to work at a table. Easy to ask if one has any glass items and that they can supply a plastic container. Watched security inspect a older couples purse and waist bag as they went to go out and read the paper at 8:30 am. Bag inspections seemed intrusive and rude. They guard the pool entrance requiring you show a room key to enter. Why? There is nothing to protect at this meager pool area that charges top dollar for everything. 10 year old son had a $7 sprite and $7 for a refill each time. We ended up paying $10 each and going to Monte Carlo pool where service and hospitality were wonderful.
4. 11:30 PM Easter Sunday (very slow night) Wife and I stepped out front from elevators to sip our cocktail. Upon returning to our room we were asked to see our room key. Didn't have one as our son was upstairs in room. Was asked to verify at front desk and they gave me a key. Really, A 44 year old couple having a martini night cap wearing slippers from our room???
***In defense of the employees, they are only doing what is policy of the hotel (joke of a resort). They were nice people doing their job as required, but come on now.
***One more thing... This is supposed to be a resort yet no restaurant? There is a incredibly over priced cafe open for breakfast and lunch and the food is pretty good. We were directed to walk to Aria to find suitable dinner . Then they pointed us to walk between the taxis on the round about, no sidewalks, in the dark. A courtesy 200yd taxi ride for at least the children would have been appropriate.
***Vdara missed the mark big time here. As much as we enjoyed our previous stays, we are done with them now. For a non gaming establishment to skimp on customer experience and service yet call themselves a "resort" is poorly stated. I am sure many others loved the place and will always go back but we will not and will share this with our many vacationing friends.
*** Wife just reminded me of the constant, constant circling of loud helicopters above the precious pool and lounging area. Seems this is the flight path for helicopters going into the airport. My son who is a active duty marine, was actually a little jittery about this and preferred to swim and leave in short time. On leave from Afghanistan he wasn't wanting to listen to that sound.
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Eric4625's Answers
 
 Elara, a Hilton Grand Vacations Hotel
Elara, a Hilton Grand Vacations Hotel
Elara, a Hilton Grand Vacations Club hotel is a sophisticated, 52-story tower situated in the heart of the Las Vegas Strip. It offers numerous ways to unwind while keeping you in the midst of all the action -- because it's connected to the Planet Hollywood Resort and Casino from inside the Miracle Mile Shops. Among the striking features about Elara are the floor-to-ceiling windows spanning the long lobby, allowing natural daylight to pour in and providing a generous view of the property's private pool, bar and 32 cabanas. Original oil paintings and pop art cover the walls. Red and white glass-sculpted light fixtures hang from the ceiling, and columns with color-changing LED lights fill the registration area. There is also a bar, plenty of seating and a sundries shop in the lobby.Relaxation, luxury and convenience are the keys to the suites at Elara. All of them are decorated with Hollywood-inspired art, like snapshots of the famed Hollywood sign and paintings of Marilyn Monroe, and contain red leather couches, inviting king-sized beds and jetted tubs. The one-bedroom suites also come with a full kitchen and a combined washer and dryer -- plus, they can be transformed to offer a true theater experience. A short escalator ride up from the lobby, past a waterfall feature, guests will find the meeting space. Take the elevator down from the lobby, and you will be greeted by Elara's private valet.And remember, any time you decide to step it up a notch, you're just a hop, skip and a jump from the numerous dining, entertainment, shopping, pampering and gaming options of the Planet Hollywood Resort and Casino (including more than 25 restaurants, 12 different shows, three nightclub and the 170 specialty stores that make up the Miracle Mile Shops) -- and, of course, the world-famous Las Vegas Strip is just outside the Elara's door.-- Staff Report
 

My stay on 11/30/2013

I am a guest from RCI Vacations Club...Are there any costs that I will have to pay upfront for upon arrival???
They charge a $25 & $3 per night fee in addition to your booking. It is stated to be a resort fee. It was a weird fee being they are not much of a resort. Its just a hotel with a Spa.
4 months, 4 weeks ago
Customer avatar
by
Eric4625
Seattle,WA
 
A patterned glass facade and a unique crescent shape help set Vdara Hotel & Spa at ARIA Las Vegas apart from other properties on the Las Vegas Strip. The 57-story, all-suite hotel truly has a sophisticated, international flair. Designed by world-renowned RV Architecture, the non-smoking, non-gaming boutique property offers an exclusive environment with modern amenities and services. Guests feel removed from, yet close to the hustle and bustle of Las Vegas. Pieces of fine art are showcased throughout, including Frank Stella's 32-foot-long "Damascus Gate Variation I" at the reception desk and Peter Wegner's wall pieces "Day for Night, Night for Day" in Vdara's concierge lobby. Vdara's porte-cochère offers an unparalleled view of Nancy Rubins' 57-foot-wide by 75-foot-long large-scale installation "Big Edge."Sitting atop the porte-cochère, the Pool & Lounge Vdara overlooks the Strip. Complete with daybeds, cabanas and semi-private plunge pools, the deck area is great for relaxation as well as pool parties.With a LEED Gold certification from the U.S. Green Building Council, Vdara demonstrates its commitment to sustainability with initiatives such as coated windows to reflect light and reduce heat transfer into the building. The 18,000-square-foot ESPA is a spa that offers a wide variety of massages, facials and body treatments. Suites have open floor plans featuring limited-edition artwork, fully equipped kitchens and modern technology, including a media hub for MP3 players, cameras, DVD players and game consoles. Horizontal windows allow for natural light and sweeping views of the city and mountains.While guests at Vdara have access to the many amenities of nearby resorts and the Strip -- walkways connect Vdara to the neighboring Bellagio and ARIA Las Vegas -- they also have plenty to enjoy solely at Vdara. They can grab a drink or their morning coffee at Bar Vdara. There is also 16,500 square feet of banquet space on the property for special events, meetings and upscale functions.
 

are pets allowed

Yes and there is a nice dog park next door. I believe up to 70 lb pets. The cost is $50 per pet and maybe an additional cleaning fee.
4 months, 4 weeks ago
Customer avatar
by
Eric4625
Seattle,WA